Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Business Process Analyst
Location: Detroit, MI (hybrid)
Requisition Description
Position Responsibilities:
Under the general direction of the Sr Business Process Analyst and Business Process Director, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites.
This position is primarily responsible for general day-to-day internal & external customer support, processing of supplier invoices, incentive and rebate payments, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of supplier activities and performance.
Roles and responsibilities:
Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
Key customer support, as needed, ensuring we're exceeding their expectations.
Timely and accurately process supplier invoices and payouts from incentive/rebate programs.
Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies.
Identification and clear escalation of potential risks and issues to leadership.
Ensures all desk policy and procedures are maintained and accurate miscellaneous duties as assigned.
Desired Skills:
Prior experience processing invoices.
Coupa experience
Must Have:
Intermediate knowledge of MS Office applications including MS word, Excel, Access, and Outlook.
Possesses excellent organizational and time management skills Projects a professional phone and email manner.
Possesses excellent communication skills (verbal, written, listening).
Salary Range: The salary for this position is between $65,000- $70,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holiday and 1 floating holiday per calendar year] [Ascendion Learning Management System]
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