Our client is a leading innovator in the restaurant industry, managing a diverse portfolio of well-known quick-service restaurant brands. With a history spanning several decades, they have established themselves as a powerhouse in the food service sector, operating thousands of locations across the globe. Their core focus is on delivering exceptional dining experiences through a combination of quality food, innovative technology, and superior customer service. The company is committed to leveraging cutting-edge technology to enhance operations, improve customer experiences, and drive growth across their various brands. With a strong emphasis on innovation and efficiency, they continually seek to optimize their point-of-sale systems and other technologies to stay at the forefront of the fast-paced restaurant industry.
Job Description
We are seeking a skilled Windows POS Device Technician/Engineer to join our dynamic IT team. This role is crucial in managing, configuring, and troubleshooting our fleet of Windows-based point-of-sale (POS) devices across multiple locations. The ideal candidate will bring strong technical skills in Windows operating systems, including Windows 10 LTSC and LTSB, Windows 11, device imaging, and configuration management for various POS devices and Windows tablets.
As a Windows POS Device Technician/Engineer, you will play a vital role in ensuring the reliability, security, and performance of our POS systems. Your expertise will be instrumental in creating and maintaining Windows images, implementing security measures, and optimizing system configurations to support our diverse restaurant operations.
This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced restaurant industry environment, applying your Windows expertise to enhance the efficiency of our POS systems and contribute to the overall success of our restaurant brands.
Duties and Responsibilities
Manage and maintain Windows-based POS devices across multiple locations
Create, test, and deploy Windows images for POS devices
Configure and optimize Windows settings for POS applications and security
Troubleshoot and resolve Windows-related issues on POS devices
Evaluate and remediate Windows security vulnerabilities from periodic scans
Develop and maintain documentation for POS device configurations and processes
Collaborate with IT and operations teams to ensure POS device reliability and performance
Manage wireless functionality for Windows tablets
Apply strict security measures and policies to clean Windows images from vendors
Identify and implement strategic improvements to security measures within the OS
Work effectively as a team member and proactively suggest improvements
Required Experience/Skills
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of experience managing Windows-based systems, preferably in a POS environment
Strong knowledge of Windows operating systems, particularly Windows 10 (LTSB & LTSC) and Windows 11
Deep understanding of Group Policy (as Active Directory is not used on POS terminals)
Experience with imaging and deployment tools
Familiarity with remote management and monitoring tools
Experience with Windows Embedded Shell and Windows DISM tool
Strong troubleshooting and problem-solving skills
Excellent technical documentation abilities
Strong communication skills
Nice-to-Haves
Microsoft certifications (e.g., MCSA, MCSE)
Experience with POS software and hardware
Knowledge of retail and/or hospitality IT operations
Familiarity with networking concepts and troubleshooting
Experience managing Windows tablets and their wireless functionality
PowerShell and batch scripting skills (not a primary focus, but indicative of logical process-building approach)
Education
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Pay & Benefits Summary
Competitive hourly rate starting at $60 per hour
6-month contract with extension
40-hour work week (8am-5pm)
Collaborative team environment with opportunities for skill development
Potential for long-term career growth within a leading restaurant industry organization
Drive innovation in restaurant technology! Apply now to join our team and help shape the future of POS systems in the quick-service restaurant industry.
Windows POS | Device Technician | System Engineer | Windows 10 LTSC | Windows 11 | Image Building | Group Policy | Security Hardening | Restaurant Technology | Point of Sale Systems