Position Summary: Manage a portfolio of projects within the scope, including project assignment, oversight, adherence to timelines, client communication, and performing laboratory duties as needed.
Key Responsibilities & Accountabilities:
Program Management:
Plan and manage project timelines to ensure on-time delivery of project milestones.
Conduct performance reviews and evaluations of assigned staff.
Collaborate with sales, marketing, and management to develop strategic initiatives.
Oversee project capacity, scope, and budget.
Partner with Sales to define project scope and review proposals for new work.
Plan and allocate project resources effectively.
Lead method validation and development on analytical equipment; create new methods as needed to support projects.
Implement and maintain best practices for internal and external interactions with staff and colleagues.
Supervise, coach, mentor, and motivate assigned staff.
Staff Training & Development:
Develop and implement training materials for both new and existing staff, covering sample preparation, analysis, interpretation, and instrument qualifications.
Training methods may include presentations, hands-on training, practice samples, proficiency tests, and written competency evaluations.
Oversee the training of new hires, including day-to-day management of their schedules until training is completed.
Conduct or coordinate technical reviews of new staff to assess the effectiveness of their training and identify any gaps.
Participate in the interview process for new hires.
Financial & Operational Oversight:
Prepare financial summaries for the department, including monthly revenue, labor utilization, and annual ROI of services.
Communication Requirements:
Act as the customer champion, ensuring clear and effective communication with clients.
Communicate project timelines and resource needs to Management and Quality teams.
Provide regular status updates on project milestones, deliverables, dependencies, risks, and issues, keeping leadership informed.
Monitor, track, and manage outcomes to resolve issues, conflicts, dependencies, and critical deliverables.
Keep management informed on pending programs.
Attend conferences to support programs and sales initiatives as needed.
Meeting Requirements:
Organize initial project meetings with new clients as required.
Lead project closeout meetings with clients as necessary.
Support customer teleconferences and prepare meeting minutes when needed.
Participate in client visits alongside Sales, as required.
Attend the following meetings:
Management update meetings
Revenue meetings as needed
Client and regulatory audits
Management Committee meetings
Quality:
Report Out of Specifications (OOS) results to clients within two business days, unless otherwise specified in the Quality Agreement.
Complete required quality documentation within requested time frames.
Lab Requirements:
Ensure study protocols, test methods, and reports are delivered within project timelines.
Assist in troubleshooting lab-related issues.
Perform lab work as needed to ensure project completion.
Conduct technical reviews of projects when necessary.
Minimum Qualifications:
Education: BA/BS degree in a natural science (required).
Experience: Preferred five (5) years of experience as a scientist in the field of Pharmaceutical Sciences.