Brown & Brown is seeking a Commercial Lines Claims Consultant to join our growing team in Phoenix, Arizona.
WHAT YOU'LL DO:
Develop and maintain relationships with customers and carriers through phone calls, personal meetings, seminars, etc.
Work with an assigned book of customers to provide clarity on coverage matters.
Report losses to appropriate carriers.
Communicate with customers and adjusters pertaining to the handling of the claim.
Monitor the status of open claims.
Prepare loss reports and identify loss trends for customers, Customer Account Managers, Claims Consultants, and all others relevant to the claim/customer.
Advocate for the customer during the claims process.
Assist with the collection of denied claims from carriers to customers.
Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements.
Conduct an appropriate level of confidentiality of the information processed.
Duties are done independently or in a team environment.
Other duties or special projects may be assigned.
WHAT YOU'LL NEED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication and Interpersonal skills
Problem-solving
Planning/organizing
Mathematical skills- Ability to work with mathematical concepts and basic addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Quality control-the individual demonstrates accuracy and thoroughness and monitors their work to ensure quality.
Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
EDUCATION and/or EXPERIENCE:
1 - 3 years experience in Claims handling/reporting experience
Basic knowledge and understanding of property & casualty coverage, current legislation, rules, laws, and other regulations.
Proficient with MS Office, Excel & Access
Able to communicate effectively both written and verbally.
WHAT WE OFFER:
Excellent growth and advancement opportunities
Best-in-class training
Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program