• 5 or more years in Production Support, Performance Testing, and/or related technical environment 5 or more years working in a Linux environment • t Experience with monitoring tools - Splunk or datadog or Newrelic Experience with one or more of the following: AppDynamics, Introscope, Dynatrace Enjoys solving problems Detail oriented and organized • L3 Production Services support person should be able to work independently and drive resolution of complex issues. • Strong analytical skills required to determine root cause of technical issues. • Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues. • Must have good experience with Java and Web technologies. • Experience writing db queries, Linux commands. • Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) is a plus. • Must have previous experience with Splunk or another log aggregation tool. • Ability to analyze Java heap and thread dumps strongly preferred. • Experience creating automations for routing and common tasks with Python or Ansible preferred