We are seeking a proactive and knowledgeable Client Service Analyst to join our Help Desk team. This role is essential in providing top-notch IT support and ensuring smooth operations within our technical environment. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to effectively manage and resolve a variety of IT issues.
Job Duties
IT Support: Deliver first-line support for IT-related issues through email, phone, and ticketing systems, ensuring timely and accurate resolutions.
Account Management: Utilize Active Directory (AD) and Workday to manage user accounts, permissions, and access controls.
Troubleshooting: Diagnose and resolve hardware and software problems across desktops, laptops, and mobile devices.
Incident Management: Track, escalate, and resolve issues using ticketing systems like ServiceNow, maintaining clear records of all incidents.
Customer Interaction: Provide clear, patient, and professional verbal and written instructions to non-technical users.
Technology Maintenance: Support a range of technologies, including Windows Server, Cisco hardware, remote assist tools, and various operating systems and applications.
Requirements
Education: Associate degree or equivalent combination of formal education and experience. A degree in Computer Science, Engineering, or a related field is preferred.
Experience: Minimum of one year in IT support with a broad understanding of software and hardware. Experience in a medical environment is advantageous.
Technical Skills: Proficiency in email systems, Workday, and Active Directory. Familiarity with Cisco, ServiceNow, Microsoft Exchange, Remote Assist, and DameWare.
Knowledge: Broad understanding of network and desktop technologies, including TCP/IP, HTTP, Ethernet, CITRIX, DHCP, VPN, VDI, VMware, and SCCM. Experience with various operating systems (Windows XP/7/8, Linux, Macintosh) and hardware (Dell Optiplex desktops, Latitude laptops, printers, and mobile devices).
Skills: Excellent problem-solving, communication (both verbal and written), and customer service skills. Ability to multi-task and prioritize effectively.
Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.