JOB SUMMARY: Responsible for providing technical, procedural support, design, and solutions to enterprise systems and infrastructure that are specific to shipside operations and revenue-generating business units across the fleet including responsibility for new build and existing Virtual Machine (VM) environments. Provide technical review of business needs related to application systems and provide support via specification, installation, testing, and monitoring of the information systems and peripherals within corporate guidelines to deliver operational excellence.
DUTIES & RESPONSIBILITIES:
Install, customize, maintain and implement system software, program product software and VM environments for vessels and associated shoreside departments. Monitor performance and reliability of operating systems and program products to improve computer systems utilization for maximum return on corporate investment.
Manage applications and activities with Napa. AMOS, and OASIS, along with related systems such as E-Logs, BlackBart, QUICKETS, Super-Play Mate, etc.
Perform daily activities to support these systems including but not limited to query analysis, report development, business analysis, and first-level troubleshooting. Installs and configures daily application activities, data warehousing, database backups, interfaces, and server builds. Server builds include Operating System and Oracle database installation and configuration.
Provide level-2 support for server hardware, Windows operating systems, SAN/NAS environments, systems management, and virtualization systems. Partner with 3rd party vendor support organizations to document and resolve complex technical problems, and to schedule and implement recommended maintenance updates. Manages highly complex and high-risk changes to critical production business systems.
Oversees diagnosis and problem determination activities, to resolve any technical problems that may occur. Participates in the formulation and administration of systems standards and procedures. Ensures that ship and related shoreside technical solutions are consistent within the overall corporate architectural direction.
Schedule, monitor, and complete SOX-related audits, reports, and other activities.
Implement enterprise solutions and associated hardware for new-builds and system upgrades including highly complex VM environments.
Participate in the research, planning and implementation of technical solutions that will meet related shoreside and shipside departments' present and future systems needs within the context of corporate needs and goals.
Manage special projects from design to implementation assisting in the integration of technologies, and tracking of deliverables.
Perform other job-related duties as needed.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Computer Science, Engineering, Business Administration or related field
EXPERIENCE:
Minimum 4 years experience in enterprise server support role, technical infrastructure, and software support or development.
Minimum 2 years experience in virtual environment support, construction, and maintenance.
Napa, AMOS, and OASIS experience a plus.
Experience with cruise industry-related operations for shipside and shoreside and overall business application systems preferred.
COMPETENCIES/SKILLS:
Technical knowledge of server hardware, internal components, Windows server operating systems, virtual technologies and SAN/NAS technologies.
Solid applied knowledge of Oracle Database Server and application server methodologies.
Basic knowledge of integration with third-party systems including, property management systems, point of sale, interactive TV, phone PBX, door lock management, crew management, inventory, weight and balance, and casino systems.
Extensive knowledge in troubleshooting hardware errors in order to identify potential solutions and assess them for both technical feasibility and business suitability.
Ability to independently handle project management, operations and applications design, network design, implementation and support, monitoring applications, documentation and production support.
Excellent written and verbal communications skills to work with internal business owners and vendors on system specifications, requirements and recommendations. Interpersonal skills to work effectively in a team-based environment.
Ability to be on call via email or phone to support shipside enterprise system issues.
Ability to travel on very short notice in order to resolve issues onboard.
Strongly preferred the ability to acquire and maintain a valid Transport Worker Identification Credential (TWIC) card along with a Miami Seaport security access card.
Ability to travel to domestic and international locations on average 20-25% of time.
CERTIFICATIONS/LICENSES:
VCP, MCSA, MCTS or MCSE preferred
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.