The Credit Specialist is responsible for the management of the customer's credit and invoice relationship and ensuring appropriate related control procedures. Analyzes and interprets customer data and recommends customer credit. Follow up on the customer collection process to ensure timely receipt and accurate recording of customer payments. Monitor customer accounts for legal paperwork compliance.
MAJOR RESPONSIBILITIES
Receive, review and process customer credit application
Conduct customer credit checks and approve customer credit
Process Notice to Owner
Process all partial and final waivers for customers
Document system and ensure jobs are balanced and customer cards are accurate
Responsible for emailing invoices, customer aging and statements of account and letters to customers
Coordinate insurance, warranty, contracts and W-9s
Call and collect payments, including credit card payments; collect on NSFs
Follow up on short pays, credits, back charges and customer complaints
Initiate litigation with bond company; file liens, notice of non-payment and demand letters
Monitor accounts for finals and completion
Evaluate and recommend payment plans and follow-up
Request and coordinate finals and credits from Sales staff
Provide customer with requested information, i.e., invoice, waiver, delivery tickets, conditional waivers
Ensure customer payment is accurately applied to pay app job
Analyze to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and customer payment challenges
Collect customer sales tax certificates
Perform other duties as assigned
SKILLS, KNOWLEDGE & ABILITIES
Knowledge of applicable laws, codes and regulations
Strong time management skills with ability to meet deadlines under pressure
Hands-on customer service experience in a financial services environment
Ability to communicate effectively with all levels of management and vendors
Ability to multitask and prioritize effectively.
Ability to effectively manage workflow as well as work effectively as part of a team.
Computer proficiency, with ability to work in MS Office based programs to include Excel
Ability to learn applicable software and use software with proficiency
Strong basic math skills
Analytical and problem-solving skills
Decision making skills
Outstanding organizational skills
EDUCATION/EXPEREINCE:
Bachelor degree in Finance or equivalent experience
Minimum of five (5) years' experience in the management of customer credit.
Three (3) years' experience working with pay applications billings and collections.
Working knowledge of construction lien law and application.