Heritage Biologics is a home-infusion specialty pharmacy that specializes in the treatment of rare and chronic diseases. Unsatisfied with their own experiences and failures as rare-disease patients, the founders understood that the only way to achieve higher outcomes and a better quality of life is through patient-centric care. Heritage Biologics developed the world's first pharmacy patient experience program (Pharmacy Patient Experience - RxPx), designed to ensure accountable performance-driven care. Based in the Kansas City metropolitan area, Heritage Biologics is dual accredited and licensed in all 50 states.
Vision: Trailblazing a patient-centered healthcare experience that improves lives.
Mission: To empower healthcare stakeholders with preeminent patient-centered infusion & specialty pharmacy services.
ACCREDITATION COORDINATOR JOB DESCRIPTION
The Accreditation Coordinator will report directly to the Senior Director of Quality. This role is responsible for data entry and file maintenance necessary to comply with accreditation requirements. Ensures all annual and/or time-sensitive reviews, reports, and audits are completed as accrediting bodies require. Provides accreditation training for employees as needed. The Accreditation Coordinator will be involved in the daily operations of the Quality team and the execution of accreditation program objectives.
This position will have access to sensitive company data and protected health information (PHI) or electronic protected health information (ePHI).
Job Responsibilities and Essential Functions
§ Support the accreditation program's ongoing efforts with an emphasis on auditing and observation, documentation review, and monitoring of standards compliance.
§ Establish monitoring and auditing processes to assess compliance with accrediting body standards.
§ Maintain accurate and up-to-date documentation of auditing activities.
§ Oversee the maintenance of company policy and procedures, including implementation of requested revisions, publishing, tracking of revision and approval details. Utilize available tracking tools for the above procedures and coordinate approval from appropriate parties within the organization.
§ Coordinate and ensure completion of all required policy reviews as required by accrediting bodies.
§ Ensure that staff training is prepared and disseminated to all appropriate departments as policy changes are implemented and published. Maintain documentation records of changes that can be disseminated to staff.
§ Execute Good Documentation Practices (GDP) within the Quality department and assist in the implementation of GDP across the organization.
§ Collaborate with department to prepare and submit reaccreditation applications to ACHC and URAC accrediting bodies before the reaccreditation cycle expires.
§ Implement and enforce auditing and oversight of delegated services activities in compliance with internal policies and accrediting body standards.
§ Distribute or create new materials as needed to inform staff of accrediting body standard revisions and updates.
§ Organize subcommittee activities, ensuring meetings occur as needed, and complete documentation of meeting minutes.
§ Coordinate with Quality team and external data validation vendor to ensure annual performance measures data are submitted in compliance with URAC standards.
§ Perform audits of and verify timely submissions and ongoing compliance with the following:
o Payor required reporting.
o Manufacturer reporting oversight.
§ Coordinate the ISMP annual medication safety assessment and maintain records of any PRN reporting submitted by pharmacy staff.
Required Qualifications
§ Associate's degree, at minimum.
§ Experience with project management.
§ Ability to demonstrate working knowledge of regulatory and/or accreditation standards and procedures.
§ Proficiency with MS Excel, MS Word and PowerPoint.
Soft Skills required for this position:
o Self-motivated with excellent written, verbal, and presentation skills.
o Excellent research, analytical, and problem-solving skills.
o Effective communication and interpersonal skills.
o Detail-oriented with a commitment to accuracy.
o Ability to work independently and collaboratively.
o Proficiency in balancing various responsibilities.
o Ability to conceptualize processes in alignment with organizational structure and take procedures to action.
§ Language Skills: Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
§ Mathematical skills: Ability to solve simple math problems and analyze numbers related to necessary job functions.
§ Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
§ While performing the duties of this job, the employee is regularly required to sit and stand, talk and hear.
§ The employee is frequently required to stand; walk; use hands or fingers to handle, or feel and reach with hands and arms
o Additional skills required: Multi-tasking, listening, verbal communication, high energy level, teamwork, people skills, documentation skills, PC proficiency, organization, customer service, and creating a safe and effective environment.
Preferred Qualifications
§ Bachelor's Degree.
§ Experience in a healthcare or pharmacy setting.
Travel and Work Location
This position is primarily in-person, with the potential for a hybrid work arrangement in the future, depending on performance and business needs.