Inventory Management: Track and manage parts inventory, ensuring adequate stock levels for all critical equipment parts
Conduct regular stock checks and audits.
Handle incoming parts shipments, verifying accuracy and condition.
Organize and label parts in the warehouse for easy access and retrieval.
Customer Service: Assist customers (walk-ins, phone, and email inquiries) in identifying and sourcing the correct parts for their equipment.
Process parts orders, returns, and warranties promptly and accurately.
Resolve any issues related to parts availability, pricing, or incorrect orders.
Order Processing: Use inventory management software to enter parts orders and track shipments.
Coordinate with suppliers to place orders for parts not in stock.
Ensure timely follow-up on back-ordered parts and communicate delays or issues to customers and internal teams.
Coordination with Service and Sales Departments: Work closely with the service team to ensure they have the required parts for equipment repairs and maintenance.
Collaborate with the sales department to support customers with post-sale parts needs.
Assist in forecasting parts demand based on equipment sales trends and service needs.
Record Keeping and Documentation: Maintain accurate and detailed records of parts transactions (sales, returns, warranties).
Document serial numbers, part codes, and other essential details to ensure traceability.
Provide regular reports on inventory levels, parts sales, and re-order recommendations.
Compliance and Safety: Adhere to safety standards when handling and storing parts, especially heavy or hazardous items.
Ensure compliance with relevant industry regulations, including environmental guidelines for disposing of parts.
Required Skills:
Technical Knowledge: Familiarity with logging equipment (e.g., skidders, feller bunchers, harvesters) and the parts associated with their maintenance.
Ability to read and interpret parts diagrams and manuals.
Inventory Management: Proficiency with inventory management systems (ERP or parts software).
Strong organizational skills to manage multiple parts and orders efficiently.
Customer Service: Strong communication skills to assist customers in identifying the correct parts.
Problem-solving skills to address and resolve customer issues related to parts.
Attention to Detail: Ability to ensure accuracy in orders, inventory counts, and documentation.
Physical Capability: Have the ability to lift and move heavy parts, as well as operate a forklift or other warehouse equipment if necessary.
Preferred Experience:
Prior experience working in a parts department or in the heavy equipment/logging industry.
Familiarity with brands or manufacturers of logging equipment (e.g., John Deere, Caterpillar, Komatsu, Tigercat).
Knowledge of hydraulic systems, engines, or other mechanical components.
Additional Requirements:
Basic computer skills (e.g., using Microsoft Office, QuickBooks, email, and parts management software).