We are seeking highly motivated Remote Reimbursement Specialists to join our team for the annual reverification project. This role plays a crucial part in ensuring that patient insurance benefits are verified accurately and timely. If you have experience in healthcare, medical insurance, or an outbound call center environment, and thrive in a remote work setting, this opportunity is perfect for you!
Key Responsibilities:
Insurance Verification: Collect and review patient insurance benefit information from payers in compliance with program SOPs.
Customer Service Excellence: Provide exceptional support to internal team members, resolving requests in a timely and accurate manner, and escalating issues when necessary.
Payer Coordination: Maintain frequent phone contact with assigned payers and ensure effective communication for accurate and timely benefit investigations.
Reporting: Identify and report any reimbursement trends or delays to your supervisor.
Team Collaboration: Coordinate with cross-functional teams to ensure smooth operations.
Performance Goals: Consistently meet or exceed daily and weekly targets for benefit verification (BV) completion.
Requirements:
High School Diploma or GED required.
Experience: Minimum of 1 year in a specialty pharmacy, medical insurance, physician's office, or a related healthcare setting.
Previous experience in an outbound call center is a plus.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Strong communication skills and attention to detail.
Ability to work from home while meeting daily and weekly performance targets.
Willingness to pick up and return equipment onsite during the initial days of the project (local candidates only).
Video interview required for final selection.
What We Offer:
Fully remote work environment after equipment pickup.
Competitive hourly compensation with potential overtime opportunities.
Structured training and support to ensure your success in the role.
Opportunity to contribute to an impactful healthcare initiative.
Apply today and be a part of a dedicated team that helps ensure patients receive the care they need by verifying their insurance benefits quickly and accurately!
Pay Rate: $18.00 per hour
Training Hours: Monday to Friday, 9:00 AM - 6:00 PM
Work Hours (Post-January 1st): Shifts between 8:00 AM - 8:00 PM (Monday to Friday)
Location: Local candidates required for onsite equipment pickup in Charlotte, NC (must reside near designated locations)