We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves - their best selves - to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie - we hope you'll consider being a part of it!
Job Summary:
The Customer Service Dental Technical Representative provides sales and technical assistance for all products sold by the company. The Representative is communicating with customers primarily by phone, fax, email and internet in an immediate, friendly, professional and efficient manner.
Principal Duties and Responsibilities:
Deliver excellent customer support and assistance to customers in compliance with ZimVie's policies and procedures.
Effectively respond to a variety of technical questions relating to our dental products, applications, and competitor information.
Maintain current technical/product information as well as professional skills by attending department sponsored training and education.
Provide accurate and consistent information to customers with regard to dental technical/product and sales issues
Communicate with internal departments including: sales, marketing, manufacturing, inventory, accounting and shipping personnel as needed for the purpose of providing excellent service to our customers.
Assist clients with case planning and ordering by effectively utilizing detailed knowledge of our products and procedures.
Provide feedback to management regarding customer concerns etc. to help improve sales and service.
Provide strong attention to detail, team collaboration, attendance and punctuality.
Maintains confidentiality when working with secure data such as credit card transactions and patient information.
Performs related duties as required
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Expected Areas of Competence (i.e., knowledge, skills, and abilities)
Must have strong knowledge of dental terminology and procedures
Strong customer service skills, Ability to communicate internally as well as externally with Dentists and staff
Ability to work in a call center environment
Must have demonstrated organization and follow up skills
Knowledge of Microsoft Office, Outlook, Word, and Excel required. Knowledge of Oracle order processing systems preferred.
Ability to read manuals in English and research information using on line tools
Write routine reports and correspondence.
Ability to communicate clearly on the phone and before groups of customers or employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Bilingual Spanish/English a plus
Education/Experience Requirements
High School Plus
One year certificate from vocational/Dental program i.e. Dental Assisting Certificate or Dental Lab Certificate;
Plus 1-3 years related work experience or equivalent combination of education and experience
Travel Requirements
N/A
ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.