We are seeking to hire a Logistics Operations specialist/ Inbound Freight Forwarding professional with experience in forwarding operation plan and will define operating standards and governance, operate/execute system-based supply/sale logistics execution processes, and check and support them.
In this role, you will effectively support groups of team members, including hiring and monitoring performance, coaching and mentoring.
This position is Full time and is Onsite in Santa Ana, CA.
Ability to travel up to 30% in US as needed to meet with clients, attend industry events, and represent the company.
Bilingual in English and Korean (Excellent Korean written and verbal communication skills required)
Responsibilities:
Set up and hire employees to execute Freight forwarding services.
Manage all the tasks related to freight forwarding (include but not limited to ocean shipping freight forwarding) including tracking, drayage management, settlement, and communication with customers, carriers, customs house brokers, and report upper management NA President, CFO, and HQ
Manage the cargo requested by the customer to accurately transport it through the best means at a designated place and time in abroad (mainly China, Korea, East Asia) using sea, air, inland transportation, express, and distribution centers.
Negotiate and dispute with SSLs, drayage companies, rail companies, and customers per operational issues, payment subjects (especially demurrage, detention), securing available capacities.
Analyze data to find out the pending issues in terms of seamless movement and share with related parties to resolve the issues.
Find out the best solutions per trans-loading, diversion, COD (change of destination), and unexpected congestions at port terminals.
Secure business competitiveness by discovering and implementing logistics innovation tasks, and enhance logistics stability by reinforcing logistics execution capabilities.
Monitor the operation status of the entire business to increase the level of operation, and secure profit and loss to ensure business continuity.
Work closely with the client's operation team to ensure seamless logistics operations and be able to remain responsive and flexible
Proactively communicate with client to establish daily/weekly/monthly production plan to prepare operation goals
Required Qualifications:
Bachelor's degree required in business administration, sales, marketing, or a related field. A master's degree is preferred.
Bilingual in English and Korean (Excellent Korean written and verbal communication skills required)
Experience with International Shipping Logistics Cost Analysis, understanding the contents of logistics costs incurred in international air/sea transportation, and identify trends and appropriate market price.
Experience with route setup, finding the optimal route with various transport modes and multimodal transport and setup for transport
Experience in leading a group of team members with effective leadership
Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
Experience in establishing and managing a logistics process for each type, such as warehouse operation/local transportation and operating guidelines.
A good attitude and ability to work in a team setting
Proficient in Outlook, MS Office (Excel/PowerPoint/Word) required (vlookups and pivot tables)
Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
Ability to travel up to 30% as needed to meet with clients, attend industry events, and represent the company.