Calming Co. is a rapidly growing direct-to-consumer eCom startup in the dietary supplement space. Our flagship product, Ü Relax, has experienced massive success and we expect to continue the same trajectory throughout 2024 and beyond. We also recently launched two new products, Ü Sleep and Ü Focus, that are growing quickly.
We are a young and innovative company that is ever-changing and ever-growing but with one mission in mind - we're dedicated to providing the most effective herbal tonics on the market.
Who You Are
As a dedicated business professional passionate about enhancing customer experience, you will be a vital contributor to our in-house team at our Little Italy office. Your expertise will be instrumental in advancing our mission to become the leading brand in our industry, driving our continued success.
Job Description
In this role, you will be a key member of our customer service team, handling a variety of tasks each day. These tasks may include responding to customer support tickets, coordinating with our third-party logistics provider, processing returns, and more. Your contributions will play an essential role in helping our team achieve its goals and deliver an exceptional customer experience.
Responsibilities:
Responding to customer inquiries and complaints in a timely and professional manner via email, phone or chat.
Following up with customers to ensure that their issues have been resolved.
Maintaining a high level of knowledge about the company's products and services.
Receiving and processing customer returns and exchanges.
Escalating more complex or serious issues to a supervisor or manager as needed.
Managing software tools to ensure customer fulfillment is timely and accurate.
Update spreadsheets, databases and inventories with statistical, financial and non-financial information.
Undertake daily administrative tasks to ensure the functionality and coordination of specific department activities.
Identifying and suggesting improvements to processes and policies to enhance the customer experience.
Providing feedback to management about customer needs and concerns.
Requirements
Full-time, in-person (non-remote)
3+ years experience with customer service, e-commerce preferred
60+ WPM type speed required
Demonstrable ability to multi-task and adhere to deadlines
Well-organized with a customer-oriented approach
Exquisite communication skills and people skills - team player attitude
Must be able to work in the US
Why Choose Us?
Our small team is highly passionate and dedicated, and we have a positive culture and commitment to career development. We have a driven, but relaxed work environment with amenities such as a ping pong table and Playstation 5, as well as competitive compensation and benefits, including medical insurance and planned stock options for employees after one year.
What's Next?
If you are excited about this opportunity and have a positive outlook on life, we encourage you to apply. In addition to your resume, please include a uniquely dazzling cover letter expressing your genuine interest in the role. We look forward to receiving your application and will respond promptly with next steps.
Compensation & Benefits
$65,000 - $70,000 DOE
Planned stock options for employees after one year