Windstar Lines is seeking a General Manager based at our Cedar Rapids, IA location. This manager position directs and coordinates all activities of the location to develop and grow the business with a strong focus on safety and quality, while managing the various functional areas of the organization.
Role Description
This is a Full-time General Manager position located on-site in Cedar Rapids, IA. The General Manager will oversee and operate daily activities and coordination of staff to include drivers, detailers, technicians and customer support.
Qualifications
Experience in the transportation industry, preferably in motorcoach charter
Management skills and experience overseeing the work of teams and staff
Excellent interpersonal skills with a focus on customer satisfaction
Strong organizational and problem-solving abilities
Proficiency in budgeting, financial strategy, and performance metrics
Knowledge of DOT regulations and compliance standards
Bachelor's degree in Business Administration, Transportation, or a related field preferred
Essential Job Functions
Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting the right people for the right positions.
Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders/employees.
Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective-management to produce expected results.
Strengthens employee performance through timely training and development.
Effectively structures the organization's systems, processes, and procedures to facilitate the achievement of results and productive intra-company/inter-departmental coordination.
Successfully resolves deviations from expected performance through systems that monitor and track performance.
Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
Continuously seeks new and more productive ways to achieve company goals.
Ensures the company proactively and effectively manages customer expectations.
Promotes, evaluates, monitors and is responsive to customer feedback, including the resolution of issues and problems.
Ability to timely respond to common inquiries or concerns both internally and from customers, the public and/or governmental and regulatory agencies.
Ability to effectively present information to current and potential customers, executive management, and public groups.
Competent with technology/computers including Microsoft Office suite.
Strong mathematical and grammatical skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Windstar Lines is one of the largest charter motorcoach providers in the Midwest and is based in Carroll, IA with additional locations in Cedar Rapids, Des Moines, & Dubuque in Iowa; as well as offices in Las Vegas, NV, Lincoln, NE, Kansas City, MO, Orlando, FL, Rockford, IL, Sioux Falls, SD, Phoenix, AZ and St. Louis, MO. Our company handles a diverse group of clients, that travel anywhere from a short trip across town, to nationwide tours. Our company prides itself on great people providing great service on great equipment. Visit our website at www.gowindstar.com.