This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites.
The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting. Furthermore, the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.
Communication and stakeholder management skills
Fluent in English
University degree actual or working style
Ability to define, select, implement and manage standards and associated services.
Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes
Ability to contribute to architecture blueprints, in e.g. the OT area
Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
Strong customer service ethic
Can drive cultural and technological disruption
Ability to perform cross technical Root cause analysis and define associated measures.
Able to work independently and make educated decisions to provide quick solutions to problems
Ability to prioritize and quickly resolve issues
Excellent analytical and problem-solving skills
Effective prioritization and project management skills
Ability to anticipate risks and devise solutions in the moment
Deep technical infrastructure knowledge
Understand ITIL model and metrics for Service Delivery
Hands-on experience in multiple technologies and infrastructure areas, such as:
Defining service and technical solution requirements
Cisco switches and Wireless controllers
Hypervisors, such as Vsphere and AHV
Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
Senior Linux knowledge is highly desired
Senior Windows Server knowledge is a must
Automation of infrastructure tasks
Active Directory
Backup technologies, ideally Veeam and Acronis
Disaster recovery
PowerShell/Bash skills
Basic Citrix and Windows Remote Desktop Services skills