Must have the ability to multitask and learn quickly. This role has a small training window and individual must be able to jump into the role ready to go.
Are you passionate about providing exceptional customer service, supporting families, and driving sales in the on-demand, flexible child care services industry? Bumo is actively seeking a reliable and fast learner to join our dedicated team as a Customer Service and Sales Team Member. This role will play a crucial part in facilitating seamless child care bookings for families while also contributing to the growth of our platform through effective sales strategies.
Responsibilities:
Assist families in booking on-demand, flexible child care services through our platform.
Provide outstanding customer support via phone, email, and live chat to address inquiries and concerns promptly and effectively.
Actively engage in sales efforts to promote our child care services and drive customer acquisition.
Collaborate with child care providers to ensure a smooth booking process and resolve any scheduling issues.
Maintain accurate records of bookings, inquiries, and feedback to enhance service quality.
Work closely with the team to improve customer service and sales strategies, contributing to the enhancement of our child care booking system.
Handle documentation such as licensing paperwork, immunization records, and other necessary paperwork involved in child care services.
Act as a self-starter, taking the initiative to identify and execute tasks essential to the efficient functioning of the child care booking process.
Contribute valuable insights and suggestions to enhance our child care booking system.
Requirements:
Exceptional customer service skills with a focus on empathy, patience, and problem-solving.
Strong communication abilities both verbal and written.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Proven experience in sales, with the ability to drive customer acquisition and meet sales targets.
Availability to work Monday to Friday within the PST time zone.
Preferred: Work hours between 8 AM - 6 PM.
Preferred: Bachelor's degree in education or a related field.
Preferred: Background in child development or relevant experience in child care settings such as child centers or daycares.
Ability to work collaboratively within a team and independently when necessary.
Benefits:
Potential for hybrid work but must be local in Los Angeles, CA
Flexible work schedule.
Competitive industry hourly rate with potential for salary-based compensation.
Potential stipend for child care sessions.
If you are enthusiastic about assisting families, possess strong sales skills, and have the required background to excel in this role, we encourage you to apply by submitting your resume and a cover letter detailing your relevant experience and why you're passionate about this opportunity.
Bumo is an equal-opportunity employer and values diversity in the workplace.