LOCATION: Savannah, Georgia, United States (GA 31416)
CONTRACT: Permanent - Full time (40 hours/week, Mon to Fri)
SALARY: $38,000/yr - $40,000/yr + Bonus
>>We are looking for a motivated, friendly, and professional Customer Service Associate to join our team!<<
THE COMPANY
Limbs & Things Inc. is dedicated to improving patient outcomes through designing, manufacturing, and distributing a range of premium quality medical task trainers to healthcare professionals at every level of education and continued medical professional development.
Our employees enjoy the opportunity to work in a collaborative small team atmosphere in a unique and fulfilling industry. In this role there are opportunities for development of skills, knowledge, and processes in both an office setting and to some extent in medicine due to our relationship with the healthcare industry.
THE JOB
The Customer Service department at our Limbs & Things, Inc. office in Savannah, GA plays a key role in the success of our organization by providing world class customer service, facilitating additional sales opportunities through our interactions with customers, and supporting management in accurate and timely book and record keeping.
Under direction of the Operations Director, the Customer Service Associate guides and supports the customer experience in a professional office setting. The daily role includes customer contact opportunities, entry level bookkeeping and sales support functions. The right candidate will excel at answering customer contacts via phone and email, quote, entry, order processing, precise record maintenance, problem solving and customer follow-up.
MAIN ACCOUNTABILITIES
Customer Service Tasks
All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax, and website activities
Maintenance of Customer account data & records, including Sales Tax Exemption
Create and provide accurate price quotes and enter Customer orders.
Resolve Customer product issues and process product returns by entering QC cases to facilitate solutions to the customer's satisfaction.
Maintain product and company knowledge to provide accurate, consistent, and reliable customer and sales support.
Onboard new customers successfully and within company policies and procedures.
Respond to customer inquiries by understanding inquiry, reviewing previous responses, gathering, and researching information, assembling a response, and verifying customers understanding of the information provided.
Daily use and engagement with Company ERP and CRM system to maintain full and accurate customer records, including all written and verbal interactions
Establish and maintain good rapport with customers by using positive language, anticipating their needs, and following through on all requests & inquiries.
Assist with light bookkeeping activities related to accounts receivable.
Improves quality of service by recommending improved processes, identifying new product and service applications.
Provide weekly and monthly sales flash reports for management.
Sales Team Support
Be direct customer service point of contact for 2-4 Regional Accounts Managers (RAM) in support of their customer needs.
Assist RAMs in customer history research and problem solving.
Regularly communicate with RAM via phone, email, and Microsoft Teams to provide information and updates for ongoing business and customer product support as needed.
Identify upselling and cross-selling opportunities to enhance sales values where appropriate.
TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE
Bachelor Degree or at least 1 years of customer service experience in a professional office setting
Entry-level candidates with at least 2 years of experience in any professional office environment with good computing skills and a natural talent for helping others are welcome to apply!
Excellent communication skills with high level of professionalism
Very strong attention to detail and accuracy with data entry
Strong numeracy and written skills
Problem-solving skills, curiosity and flexibility to learn and adapt to challenges
Ability to resolve customer complaints and issues in a calm, supportive and positive way
Exceptional organizational skills, familiarity with best practices in filing and record keeping
Ability to prioritize appropriately and work independently to complete tasks timely and accurately
Proficiency in Microsoft Office (Word, Excel, Outlook) with aptitude to learn ERP and CRM software applications.
Able to work on own initiative, keen to explore new ideas in the improvements of the department
Enthusiastic team player
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer
Able to safely lift and handle products up to 40 lbs
THE PACKAGE - WHATS IN IT FOR YOU?
We offer a competitive salary and a performance-related bonusbased on national quarterly sales.
National Holidays and PTO
Health Insurance (with full employer paid option)
Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
401(k) Plan + Company Match
Group Life Insurance
Company sponsored Wellness App
Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!
If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.