Network Control Technician at Equifax Inc. in Louisville, Kentucky
Posted in General Business about 2 hours ago.
Type: Full-Time
Job Description:
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
What you'll do
- Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
- Identify trends and suggest improvements in products and processes
- Documenting clear and precise steps in troubleshooting
- Provide excellent customer service supporting Windows and Linux-based applications
What could set you apart
- A computer networking or related degree
- CompTIA Network+ or A+ Certification
- At least 1 year of experience with Bomgar, PuTTY, WinSCP
- At least 1 year of experience with a ticket system, Service Now preferred
- High school diploma required
- At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment
What experience you'll need
- A computer networking or related degree
- CompTIA Network+ or A+ Certification
- At least 1 year of experience with Bomgar, PuTTY, WinSCP
- At least 1 year of experience with a ticket system, Service Now preferred
#Hybrid
#LI-BJ1
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