About usTherapy Smarts Inc is a medical practice that offers multi disciplinary services (OT, SLP, PT, Mental health, ABA) services to children in Durham, NC. POSITION SUMMARY:The Administrative Assistant provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, and social media. Required Skills and Experience:High School Diploma/ GED equivalentSpanish speaking is preferred.Ability to establish and maintain effective working relationships with patients, other employees, and the public. 2 + years admin support in a medical environment is preferredKnowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferredMust have excellent customer service skillsAble to work in a fast-paced and demanding work environmentMust demonstrate a strong work ethic and maintain professionalism at all timesMust have a team mentality, flexibility and willingness to learnThe ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.The ability to uphold HIPAA compliance.Must exercise good judgment and discretionTechnologically savvy and familiar with Microsoft Office products including: Google Workspace- Word, ExcelGood communication and networking skills is a must. Essential Functions/Responsibilities (other duties may be assigned):Answers phone and completes successful intake process Answer phone and routing to appropriate department (billing, etc) Notes about current appointments on TS_ PA (patient notes, why patient is coming, verbal/ nonverbal, schedule preference, etc) Complete intake including guiding patient to complete intake document from website Check in/out patients. Prepares correspondence to doctors and insurance companies Check patient eligibility and benefits from insurance Get the patients authorization for therapy from the insurance company Obtain Drs order prior to the start of services and every 6 months. Schedule patients for evaluations, treatment Rescheduling of cancellations and no-shows Enforcing company policies with parents (i.e cancellation/no-show) Schedule any patients on flex schedule. Collect any money due from family at the time of service Therapist schedules established (entered in EMR correctly, filled with patients that are coming) Priority (waitlist) list updated Mission board (referral board) updated Reminder calls made (all evals called prior to each appointment) Patient finances handled (co-pay, invoices) Deductible program well trained with families (pay down deductible) Notes about pending appointments needed at top of a day (anybody have any cancel put this patient in ASAP Notes about current appointments on the appointment (patient notes, why patient is coming, verbal/nonverbal, why they canceled) Rescheduling missed appointments (within the same week) Internal referrals Making our good work known by Marketing and posting on social media platformsAssist with additional office tasks and maintenance as necessary. Why choose US: Imagine practicing therapy the way YOU wantsurrounded by passionate colleagues, strong office support and a culture that lets you put the client first. Joining Therapy Smarts means your experience and expertise will be valued. Opportunity to not only "love what you do" but to "do what you love" by creating a path for you to specialize in the areas that interest you the most. At Therapy Smarts we take your passion and make it happen. Be a part of the team which values teamwork as well as individual team member goals and have an Opportunity for growth within the company. We are a fast growing practice offering competitive compensation and flexible schedules, perfect for therapists with families. As a part of our dynamic team, all of our employees enjoy a FUN work environment where you can collaborate with top notch therapists! Benefits that set us apart- Exceptional earnings potential! One of the best you will find. Competitive salary with frequent bonus opportunitiesPaid time off for federal holidays, PTO, Birthday, and sick timePaid week of shut down during Christmas- New yearHealth, Vision, and dental insurance to full time employees401K to full time EmployeesYearly performance BONUSReferral BONUSFun, multi-disciplinary setting with supervision and mentorship programsPositive company CulturePart of a work family that values their employees.Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growthTrainings in areas of interestComprehensive new hire training recblid dtgzi3ndbnyxpjqj8t2xh2mwfkwqid