Here at Alcom we believe in our mission, vision, and values.
Mission:
To be the most influential partner in the trailer industry.
Vision:
To become the market leader in innovative, quality transportation solutions through an unmatched commitment to our employees and customers.
Values:
Customer Focus, Integrity, Problem Solving, Teamwork
POSITION: Quality Manager
STATUS: Exempt
REPORTS TO: Plant Manager
DIRECT REPORTS: Quality Engineers & QC Techs
LOCATION: Sioux Falls, South Dakota
POSITION SUMMARY: Develops, implements, and manages Alcom's Quality Management System for the incoming receiving, manufacture, and final inspection processes to produce various aluminum trailers, as well as works with warranty administrators to promptly address warranty claims including root cause / corrective action. Position involves oversight of multiple plant locations. Works cross-functionally to define and establish quality assurance processes/procedures, work instructions, as well as the quality control inspection criteria and processes.
KEY FUNCTIONS AND RESPONSIBILITIES: • Manages the plant quality management system ensuring that all quality, compliance and regulatory standards are met. • Collaborates closely with site and network-wide cross-functional teams including production, engineering, sales, and warranty administration. • Trains, and provides performance feedback to all direct reports.. • Develops and documents a Quality Assurance Plan that appropriately defines the proper construction build process for trailer builds and assembly applications, while controlling specification/requirement compliance. • Collaborate closely with warranty administration to plan and execute warranty resolutions and warranty improvement initiatives. Includes processing and analysis of warranty claim data and trending. • Creates a QC best practice for final inspection and pass or fail definition for meeting desired quality standards. • Collaborate and lead cross-functional development of Quality Control Plans for ALCOM product offerings. • Develops, coordinates, tracks, and communicates Quality Key Performance Indicators to both shop floor personnel and production management, leading corrective action initiatives. • Develops problem solving tools and techniques. Leads problem solving teams in formulation of true root cause analysis, effective corrective action implementation, and robust corrective action effectivity/validation checks. • Proactively identifies and addresses risk, garners lessons learned, implements effective corrective actions, and follow up to ensure prevention of future issues in the interest of improving overall quality and productivity. • Creates prevention plans for reoccurring issues and concerns. • Assures that all plant training includes the necessary elements supporting quality and warranty processes throughout plant operations. • Assures compliance with regulatory agencies that support required safety standards for trailers. • Occasional travel to other ALCOM facilities to support quality management and continuous improvement activities.
DESIRED QUALIFICATIONS: • Bachelor's degree in mechanical, industrial, quality engineering, or related field. • 5 or more years of quality management experience within a manufacturing or construction environment. • 3 years of supervising and managing direct reports desired. • Deep understanding of quality philosophies, principles, systems, methods, tools & standards. • Lean Manufacturing experience desired. • Team player with high level of urgency and interpersonal relationship skills. • Analytical problem solver with proficiency in root cause/corrective action through methodologies such as 5-why, is/is not analysis, fishbone, A3, 8D, Pareto, etc.. • Excellent oral and written communication skills • Green Belt, CQE, CQM certifications desired • Must be proficient with Microsoft Office Suite. Power BI proficiency also desired. • CAD print reading skill experience desired.