Sr. Support Technician / IT Lead will be responsible for white glove support, administration and support for Active Directory, 365, Google, applications and more.
Position: Sr. Support Technician / IT Lead
Address: Torrance, CA
Remote/Onsite: 100% Onsite
Pay Rate: $35-40/hr.
Hours: 40 hrs/wk; M-F; 8-5pm PST
Top Skills:
SAP or ERP Support
Active Directory
O365, Google
White-Glove Support - supporting 150 end users onsite
Seeking someone with experience in a leadership role or someone looking to take their career and be an IT Administration or IT Lead
Role & Responsibilities:
Managing, configuring, and troubleshooting IT cloud services
Providing IT support and technical assistance
Managing the IT aspects of employee onboarding/offboarding
Maintaining IT documentation and inventory
Work globally across the company as the primary IT contact
Manage, configure, and troubleshoot IT cloud services (Google, Atlassian, Microsoft)
Recommend improvements for the organization's IT systems
Implement enhancements or modifications to IT tools and processes
Provide IT support to offices and remote employees
Offer technical assistance for queries/issues related to computer systems, hardware, network, and service.
Manage employee onboarding/offboarding IT processes
Maintain inventory of hardware, software, and other IT supplies
Provide training and orientation on new and modified systems
Create and maintain IT documentation
Analyze and recommend optimizations for software-based processes
Provide training and orientation on new and modified systems
Create and maintain IT documentation
Analyze and recommend optimizations for software-based processes
Engage in research for new software/tools to support purchasing efforts
Support in developing and maintaining vendor relations and license management