About Us: Apex Systems is excited to connect top talent with a growing telecom client in Greenwood Village, CO. We are looking for a passionate and experienced Digital Product Owner to join our team.
Why This Role? As a Digital Product Owner, you will have the opportunity to lead and innovate within a dynamic and fast-paced environment. You will work on several high-profile and innovative Contact Center/IVR/AI/Chat bot software initiatives. These include transitioning from an older voice recognition system to a cutting-edge Conversational AI solution, moving from traditional menu options to open-ended AI features, enhancing routing accuracy, and implementing a self-service application.
This role requires you to be onsite 3-4 days a week, collaborating closely with our team to drive impactful projects.
Key Responsibilities:
Communication & Coordination: Facilitate communication regarding roadmap items, support metrics, and report on the impact of our roadmap. Ensure development timelines are understood and achieved.
Business Alignment: Ensure business requirements align with our roadmap strategy and drive the successful execution of projects.
Collaboration: Work with business units to gather and validate requirements, translating them into actionable items for the roadmap.
Documentation: Ensure all roadmap items have supporting documentation and decision-making archives.
Discovery & Dependencies: Facilitate discovery processes to identify and document requirements, ensuring development dependencies are understood and communicated.
Metrics & Reporting: Develop and maintain metrics to measure the impact of the roadmap. Create comprehensive reports to track progress and identify areas for improvement. Present data-driven insights to key stakeholders.
Timeline Management: Monitor development timelines, identify potential delays, and work with teams to mitigate risks. Provide regular updates to stakeholders.
Operations Research: Conduct thorough research to support various operational needs, analyze findings, and provide actionable insights.
Agile Development: Demonstrate familiarity with agile development processes and possess knowledge of Conversational IVR and AI capabilities.
Experience Required:
Proven experience as a Product Owner, Project Manager, Program Manager, Customer Success Manager, or Business Analyst.
Background in working on web portal, Chat bot, or AI initiatives
Proficiency in Agile methodologies.
Ability to convert business requirements into technical specifications.
Excellent communication skills to bridge the gap between technical team members and users.
Experience with Jira or similar tools.
Strong analytical skills, including success criteria and data-driven decision-making.
Post-launch analytics experience.
Understanding of call center metrics and Conversational IVR/AI capabilities.
What We Offer:
Innovative Environment: Be part of a team that values creativity and innovation.
Career Growth: Opportunities for professional development and career advancement.
Impactful Work: Contribute to projects that shape the future of IVR technology.
Ready to Make an Impact? If you are excited about this opportunity and believe you have the skills and experience to excel, we would love to hear from you. Apply now and take the next step in your career with us!
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.