At The Husband & Wife Law Team, we believe that our success is a direct result of the strength of our community involvement and interactions. Our community ambassador's focus is to help us foster relationships, build bridges, and create opportunities for collaboration. Community Ambassadors must be a natural leaders with a passion for people and a deep understanding of the community in which we operate as personal injury attorneys. They will be responsible for developing and executing community outreach programs, organizing community events, and serving as a liaison between the community and the company. Our Community Ambassador is the face of the Husband & Wife Law Team when our leaders can't be. They interact with residents, businesses, charitable organizations, motorcycle dealerships and clubs daily. The goal is providing information about our firm's services, expertise, history, advantages and programs to generate clients, potential clients, and brand advocates. By answering questions, resolving issues, and building relationships, the Community Ambassador will help strengthen our brand positioning and integrity in various business and local communities.
As the Community Ambassador your core performance responsibility combines generating new clients through direct referrals and managing your budget to meet specific quarterly and annual return on investment targets. Just as importantly, the manner in which you represent the firm must align with and demonstrate our core values.
Role Contributions and Responsibilities:
Serve as a liaison between the community and our firm, promoting a positive relationship.
Attend community events and functions to represent the company in a positive light and build relationships with key stakeholders.
Organize company participation, donations, or volunteers for community events, such as fundraisers, food drives, charitable walks/events, motorcycle events, or clean-up days etc.
Write articles, blog posts, or social media content highlighting the company's involvement in the community.
Develop and implement community outreach programs to engage the community with the firm brand in mind.
Manage, and contribute to strategic business partnerships and networking organizations with the goal in case referral growth.
Manage budgets for community projects and track expenses to ensure efficient use of resources and achieve ROI goals.
Work with the marketing team to develop promotional materials for community events, co-branded events, publications, digital placements, and direct event presentations.
Train new employees on the importance of community engagement and company policies related to community relations.
Monitor social media platforms for negative sentiment about the company and take appropriate action with our social media team to mitigate any damage.
Serve as a resource for employees seeking information about community resources or ways to get involved.
Keep abreast of community news and developments that could impact the company Physical fulfillment of client and potential client gifts including referrals, branding, thank you, and event follow up.
Marketing event expense reconciliation, reporting, and tracking.
Boots on the ground representation throughout the motorcycle community all over Arizona. The is an extremely loyal community and the Community Ambassador must be present whenever possible, while balancing return on investment for sponsorship and donation opportunities.
Education:
BS degree in Marketing, Communications, or relevant field preferred.
Equivalent experience as a Community Ambassador, or Outside Sales Representative may be considered.
Experience:
3-5 years of Sales, Community, or Outside Lead Generation with a Marketing Focus.
Certificates:
Certified Sales Development Representative, Certified Inside Sales Professional, Certified Professional Sales Person, Certified Master Sales Professional, Certified Sales Executive, Inbound Sales Certification, Customer Service and Sales Certified Specialist, Challenger Selling Skills, SPIN Selling. All are a plus, but not required.
Skills:
Proven work experience as an Outside Sales Representative, Event Planner, or similar role.
Knowledge of traditional and digital marketing tools such as email, text, or mail fulfillment software.
Experience with data analytics software including CRM data export, Google Analytics, project management reporting, and accounting tracking.
Solid computer skills, including MS Office suite, legal CRM, and creative tools including Adobe suite or Canva.
Familiarity with Customer Relationship Management Software and the ability to implement nurturing campaigns to drive client conversion from leads.
Excellent communication and presentation skills.
Knowledge of soft sales and lead pipeline management techniques.
Outgoing personality with the ability to proactively converse and interact with strangers.
Supreme command of public speaking and networking with clients, business decision makers, and non-profit leaders as a regular audience.
Working Conditions:
Half time in-office setting in high volume, fast-paced environment.
Requires long periods of sitting while completing computer activities.
Requires long periods of standing and socializing with event attendees.
Ability to travel to and from various in-state locations for meetings, trainings, supply procurement, event attendance and execution, utilizing a company vehicle.
Ability to lift boxes and/or pull mailcart weighing up to 25 - 40 pounds.
This is NOT a 9-5 position. There will be many weekends and evenings required to properly execute and succeed.
Ability to work as a part of a team and collaborate to deliver the best possible results and execution.