As a Customer Service Representative, you will handle incoming phone calls related to various service inquiries on accounts. Your focus will be on providing accurate, efficient, and timely responses while maintaining high performance metrics. You will support customers with products and services, online platforms, and general account inquiries. This role is ideal for individuals who are highly professional, career-driven, and committed to delivering world-class service.
Key Responsibilities:
Handle inbound phone calls with high accuracy regarding account inquiries and services.
Provide support for cash management products, online and mobile platforms, and account-related questions.
Deliver exceptional service while consistently meeting performance targets.
Contribute to a fast-paced, team-oriented environment.
Multi-task and adapt quickly to changes in a dynamic financial service center.
Qualifications:
Preference for candidates with either a college degree or previous contact center experience.
Strong ability to work in a team and adjust to a fast-changing environment.
Excellent communication and problem-solving skills.
Ability to handle multiple tasks while maintaining a high level of service.
Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.