Job Description:
A prestigious global Bank is looking for a Deposit Operations Team Lead, to be in charge of a Team of Deposit Operations Analysts
The ideal candidate is someone who has experience performing responsibilities such as:
- Supervise the review and approval of signature verification on all client requests.
- Conduct daily oversight of teller activities, ensuring accurate checks and cash balancing.
- Lead the coordination and processing of ACH files, adhering to NACHA guidelines for incoming and originating transactions.
- Manage the Bank System's case openings and follow-ups for resolving specific issues or concerns.
- Authorize and review all Deposit entries within the Bank system.
- Oversee the scanning and correct document allocation to the imaging system.
- Ensure prompt and accurate responses to audit requests, and oversee audit confirmations.
- Guide the account services team in managing customer inquiries, investigations, and inter-departmental communications.
- Approve transaction overrides and handle customer service requests at branch locations.
- Support team members in their daily operations and project execution.
- Lead the response to annual privacy notices and manage filings for abandoned properties.
- Ensure that all customer requests received through the system are processed, analyzed, and addressed appropriately.
Requirements:
- 5+ years of relevant experience at a Banking institution
- Experience with international clients' accounts
- High School (required) or higher education (preferred)
- Language: Bilingual English and Spanish (required)
- Supervisory, managerial or Team lead experience (required)