At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the healthcare industry.
Job Summary
Oversees Customer Excellence team for sales management of Health Food Store Key Accounts, Distributors, Food/Drug/Mass, and Online customer account channels. Leads and develops Customer Excellence team for superior sales and service of customers. This includes: account creation, order processing, OTIF (On Time, In Full order fulfillment), resolve claims, continuous process improvement, recall readiness, while driving team objective's and key results for the organization.
Essential Functions
Develop and cross train multichannel team to enhance customer service levels and continuous improvement objectives to support BBCO in efficiency and effectiveness.
Recommends or initiates personnel actions, such as promotions, incentives, transfers, discharges, and disciplinary measures.
Establishes and maintains favorable relationships with customers by resolving issues that arise.
Creates reports of various departmental statistics for distribution to appropriate parties.
Evaluates promotions for accounts and works closely with IT developers to program in the system for smooth execution.
Updates customers on current company promotions and specials for all channels.
Must have high-level of interpersonal skills to handle sensitive situations. Position continually requires demonstrated poise, tact, and diplomacy.
Lead and develop the Key Accounts Excellence Team to meet the organization's goals and objectives.
Support and guide Sales Account Managers & Coordinators with customer specific need to meet or exceed expectations.
Liaison for Sales Directors to support smooth process execution and troubleshoot unforeseen events.
Support Sales Leaders to successfully develop and execute Customer promotional programs.
Identify and launch Continuous improvement processes for efficient order processing to support business growth with IT and Warehouse distribution teams to meet departmental OKRs.
Establish SOP creation and maintenance for all channels supported.
Proactively fosters strong relationships between assigned Key Accounts and the company. Understands the value of relationships at all levels of the account.
GS1/1Worldsync item management setup and maintenance of products for customers.
Strong understanding of Supply Chain to continuously improve customer experience for BBCO customers.
Uphold and enforce BBCO Core Values: Respect, Wellness, Accountability, Transparency, Collaboration, and Heritage Driven leadership with servant leadership philosophy.
Additional Responsibilities
May be required to attend product education meetings and travel for sales meetings.
Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
Maintain a clean and orderly work area.
Job Qualifications
Associate's degree from four-year college or university with two years' related experience and/or training; or equivalent combination of education and experience.
Must have knowledge of a variety of computer software applications in Microsoft applications like Excel, PowerPoint, Word, and database software. ERP software and PowerBI experience preferred.
Ability to read and interpret documents and general business periodicals. Ability to write reports and business correspondence. Good verbal and written communication skills are necessary.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
The employee must exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or up to a negligible amount of force constantly to move objects.
Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.
Our Benefits
Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:
Access to our Employee Health Clinic for your medical needs.
Comprehensive Medical, Dental, and Vision Insurance coverage.
Participation in our Family First Program, emphasizing work-life balance.
401(K) plan with generous employer match to help you plan for the future.
Educational Reimbursement opportunities to support your continued learning and development.
Wellness Incentives to promote a healthy lifestyle.
Substantial product discounts, because we value our team members as customers too.
Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.
For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.
This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.