Contract End Date: 02/25/2025 possibility to extend
Pay Rate: $20-$25/hr
Job Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have strong customer service skills, a keen attention to detail, and the ability to work both independently and collaboratively. This position requires interfacing with customers, repair technicians, manufacturing, and logistics personnel to manage customer property returns, including repairs and warranties.
Key Responsibilities:
Repair Management: Oversee customer repair requests from initiation to delivery, including Bartlesville and possibly Warminster, PA locations.
Order Processing: Enter and manage repair information following established processes to ensure accurate and timely execution.
Scheduling & KPIs: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs).
Problem Resolution: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds.
Order Completion: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery.
KPI Support: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity.
Data Analysis: Run reports, review data, and recommend process improvements for better KPI performance.
Continuous Improvement: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction.
Other Tasks: Support additional roles or tasks as requested by management.
Qualifications:
Bachelor's Degree with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
Strong customer service experience, attention to detail, and ability to work well both independently and within a team.
Self-starter with the ability to manage multiple tasks and adapt to changing priorities.
The ideal candidate is proactive, reliable, and committed to delivering high-quality service. If you thrive in a dynamic environment and have a passion for customer satisfaction, we encourage you to apply!
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.