There are a lot of jobs available right now. How do you know if this one might be right for you? We've compiled a few questions to help you make that decision!
Are you looking for a career, not just a job?
Do you want to work with a leadership team that is invested in helping you develop your skills and prepare you for future growth opportunities?
Do you enjoy working collaboratively while having autonomy and accountability?
Are you a high performer?
Do you thrive in a fast-paced environment focused on consistently improving efficiency, customer service, and collaboration?
Do all these words describe you: Humble, Adaptable, Proactive, Detail-Oriented, Service-Minded?
Have you worked in public administration, claims examination, financial services, or a related field?
Do you value generous benefits and employer-provided retirement contributions?
If you answered yes to the above questions, then we encourage you to continue learning about this unique employment opportunity!
KG Workforce Solutions is recruiting a Program Coordinator with a background in claims analysis or similar work. The ideal candidate will be an inquisitive and detail-oriented professional with excellent customer service skills. The Program Coordinator will be responsible for, but not limited to, the following primary job duties:
Serve as the subject matter expert in the processing of complex unclaimed property claims.
Review and approve claims within authorized financial limits. Perform in-depth research, review and confirm the validity of legal documents submitted by claimants, and review the work of other claims processors as assigned.
Resolve escalated customer issues and identify the root cause(s). Proactively analyze root causes and recommend solutions to minimize the recurrence of similar issues.
Participate in outreach and owner identification opportunities. Work collaboratively with leadership to provide guidance/support to peers to ensure statutory guidelines are met.
Support the business community and customer inquiries in interpreting and applying the requirements of the Uniform Unclaimed Property Act and associated claims processes.
Minimum Requirements and Qualifications:
Bachelor's degree plus at least two years of relevant experience in public administration, claims examination, financial services, or a related field.
The position requires critical thinking, research skills, detailed documentation, and the ability to communicate with the general public effectively.
Excellent written and verbal skills are required.
Ability to plan and organize work activities and prioritize tasks to achieve schedules and goals.
Ability to multi-task and simultaneously navigate multiple computer systems.
Proficiency in Microsoft Office products and ability to quickly learn other (internal/proprietary) software to perform essential job functions.
Ability to establish and maintain effective working relationships.
Ability to occasionally travel, mostly day trips within the state (minimal, if any, overnight travel required).
Authorization to work for any employer in the U.S. without current or future sponsorship.
Preferred Experience:
2+ years of experience in claims auditing or reviewing legal documents in a financial services or related capacity.