Our client, a financial software company that supports over 100 millions users with accounting and tax needs is hiring a Content Designer to join their Artificial Intelligence authoring team in Mountain View, CA, Tuscon, AZ, or Reno, NV!
This team is building content for self-help experiences across their software solutions by utilizing artificial intelligence software to help solve customer problems. The ideal candidate will have previous experience creating authored content and taxonomy classifications to support an artificial intelligence / chat bot customer support experience.
Contribute to self-help experiences that leverage AI technologies to help solve customer problems at scale
Accelerate the use of AI to make authoring tasks or the authoring process/workflow more efficient
Author modular, structured customer-facing self-help content for the offerings in the sofware ecosystem; transform complex accounting or systems jargon into conversational, approachable language.
Design experiences for our software support site that engage customers and help them more quickly find the resources they need.
Implement brand style, voice and tone, and content patterns consistently.
Understand the role consistent communication plays in building a brand. Contribute to new standards as the need arises.
Collaborate effectively with other designers, writers, product managers, and customer experience leads.
Richly tag and/or annotate content to facilitate the training of large language models; identify enhancements to taxonomy to better represent customer or content needs.
Be curious; maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation and content optimization strategies
Contribute to the ongoing improvement of our authoring tools and content management system to ensure it meets our evolving needs.
Work with cross-functional teams to ensure alignment with product, user needs, and business objectives
Conduct user testing and iterate on design based on user feedback
Become immersed in customer research to develop deep customer empathy. Communicate with customers based on insights, needs, and desires.
Requirements:
Bachelor's Degree
3+ years of content curation, authoring, and writing experience
Structured, modular, DITA writing technique
Artificial Intelligence, chatbot, conversational AI content experience
Understand how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness
Good understanding of help systems, design systems, usability, accessibility, modularity, and framework