WHO WE AREOur Mission: We coach and support students from low socioeconomic backgrounds to prepare for and graduate from college as transformational leaders in order to forge a just and equitable society.
College Success Foundation believes in respecting, upholding, and reflecting diversity and is committed to becoming an anti-racist organization. By leading with equity, and utilizing an anti-racist lens in our work, we center diversity, equity, and inclusion in everything we do. We believe students win when we have a high-performing culture that is committed to eliminating barriers to student achievement. Our passion is fostering educational equity, making college accessible and affordable to underserved students from low-income families.
POSITION SUMMARY
The Program Officer will provide personalized guidance and mentorship to a caseload of undergraduate students as they move through the college application process and beyond. This role will connect students to available resources and support services, while ensuring access to programs tailored to their individual needs and goals. This position takes collaborative and holistic approaches to carry out College Success Foundation's (CSF) mission by offering empathetic and compassionate support to each student throughout their journey.
PRIMARY DUTIES AND RESPONSIBILITES
The items listed in this section are the primary duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.
Cultivates strong interpersonal relationships with faculty, students, and advisors, fostering a positive and collaborative environment.
Consistently interacts with students throughout the academic year, either over the phone, in-person, or via video conferencing tools, to assess needs, provide coaching, and offer individualized support.
Partners with campus and community leaders to connect students to college resources, maximize student participation and success, and foster a sense of belonging among CSF scholars.
Stays up to date on admission requirements, trends, and available resources, to offer informed advice and strategies tailored to each student.
Analyzes resources needed for successful program execution, and manages metrics associated with student outreach and organizational deadlines.
Monitors student academic progress, school attendance, program participation, and grade level progress.
Utilizes insights gained from Fostering Success Coaching Institute (FSCI) classes, to improve mentorship skills and evaluate and increase student engagement as needed.
Establishes clear communication channels and boundaries with students, while also being available after hours to provide effective support, especially for students from underserved communities who may have limited availability during regular school hours.
Regularly meets with internal staff to discuss events and opportunities for development for CSF's programs and the pathway to college completion.
Plans, promotes, and executes student events and workshops on and off campus to make connections, build relationships, and provide information.
Works with community stakeholders to identify and address systemic barriers to ensure equitable access for students to educational resources and opportunities.
Develops and deepens an understanding of the principles of equity and justice, applies the principles, and serves as a champion, role model, and active participant for equity and justice activities, programs, and initiatives.
QUALIFICATIONSEducation and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.
Three years of relevant professional experience such as student services, program development, or mentoring in a non-profit sector.
Experience working with diverse populations and age groups.
Alumni of CSF programming and scholarship recipients preferred.
Bachelor's degree in Social Work, Education, Psychology, or relevant field, preferred.
Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
Knowledge and Skills.
Knowledge of campus and community resources.
Knowledge of college systems such as enrollment processes and financial aid.
Knowledge and understanding of the barriers encountered by students from underrepresented racial/ethnic groups.
Excellent organizational, project management, and administrative skills.
Handles sensitive information in a confidential manner.
Effective communication skills, both verbal and written, to engage with students, families, educators, and community stakeholders.
Flexible and adaptive to meet the diverse needs of scholars.
Advanced proficiency in Microsoft Office applications, especially Outlook, Excel, and Word, as well as knowledge of collaborative online meeting tools such as Teams and Zoom.
Familiarity with Customer Relationship Management (CRM) software, such as Salesforce, for data analysis and reporting.
Strong attention to detail and accuracy.
Proactive approach while working independently and adapting to changing priorities and frequent interruptions.
Manage and fulfill compounding and competing deadlines.
Works collaboratively with CSF staff, colleagues, and other partners.
Commitment to diversity, equity, and inclusion, respecting individual differences and serving diverse populations.
Initiative to learn and enhance skills that promote equity and an understanding of oppression and its impact on underserved populations.
Professional Certifications and Licenses
Microsoft Office Certificate preferred.
FSCI Level I and II Certification a plus.
Motivational Interviewing Certification a plus.
PHYSICAL DEMANDS
The College Success Foundation is committed to fostering an organizational culture that is diverse, equitable, and inclusive. The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties and responsibilities of this job. Therefore, if a reasonable accommodation is required to fully participate in the interview process or to perform the primary duties and responsibilities of this role, please contact Human Resources.
While performing the duties of this job, the employee is regularly required to:
Operate office equipment such as a computer, printer, and copier.
Sit or stand for extended periods of time.
This position requires Washington state residents if assigned to a Washington based location. If this position is assigned to a District of Columbia based location, the resident must reside in the District of Columbia.
Move to and from meetings across college campuses.
Frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds during event planning and set up.
Perceive, inspect, and assess data at close range.
WORK ENVIRONMENT
Role operates in a moderately quiet office environment.
Uses collaborative software for communicating with others and attending virtual meetings.
After-hours availability, including weekends, is required for meetings, student check-ins, training, and conferences.
Regional travel is required for meetings on a variety of college campuses, which may include multiple transportation methods such as a car or ferry.
Reliable transportation required.
CONDITION OF EMPLOYMENT
The position may change based upon the needs of the program and/or organizational needs and available funding. In compliance with federal and state regulations, College Success Foundation maintains a drug free environment and all successful applicants must pass a drug screen prior to hire.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.