The Solution Architect's role is one to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective technology and services solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, IoT, Smart Office, managed services, and mobility solutions.
Duties and Responsibilities:
Serve as the technical design and architectural expert across the Granite solutions portfolio
Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
Serve as a deal architect for multi-faceted, multi-technology solutions
Partner with other company subject matter experts to build the customer solution
Develop and deliver technical presentations with customers and tailor content to audience as appropriate
Author and deliver solution designs, scope of work (SOWs) and technical project plans incorporating service and program management activities.
Understand the competitive landscape and can clearly articulate the technical differentiation and value proposition associated with the Granite solutions versus its competitors.
Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
Required Qualifications:
Self-starter, goal-oriented, ability to work independently without micromanagement
BS or BA in Engineering or Computer Science or equivalent work experience
Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions
10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.)
Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, scopes of work and/or technical project plans are required.
Experience in the development and implementation of IT and/or Managed Services solutions with accountability for end-to-end delivery
Ability to present both technical and non-technical information to broad audiences
Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions to customers.
Effective written communication skills.
opportunities where automation could assist in scaling a product initiative or just scaling an individual customer project
Ability to build relationships with clients & internal teammates to understand problem statements and be able to
Ability to take ownership of solutions to ensure the customer rollout is a white glove experience due to fantastic due diligence
Preferred Qualifications:
Network Architecture
Working knowledge of the following
Routers, VPN and Firewall- Cisco and Fortinet
Switches- Cisco, HP, Juniper
WAN- SDWAN, PTP, MPLS and VPN Topologies
Data Centers- Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology
Wireless- Cisco/Meraki, HP/Aruba, Juniper
Managed Services
Managed Wi-Fi
IaaS (Infrastructure as a Service)
NaaS (Network as a Service)
CCNA/CCNP Certification
Fortinet NSE 7 certification or equivalent
Juniper/128 Technologies experience
Cloud on ramp experience
Bachelor's Degree in Computer Science, Network Design, Network Security or related field
5 years' experience with network design and deployment concepts
5 years' experience with customer technical support
Experience with coding and automation platforms such as Python, JavaScript or similar