Are you a dedicated and knowledgeable professional passionate about the insurance industry? We are looking for a Customer Insurance Representative to join our team in Florida. The ideal candidate will have 1-2 years of experience in the insurance industry and be proficient in English and Spanish.
Job Description
This is a full-time position, Monday - Friday.
Responsible for the highest level of customer service and cross-selling existing accounts for P&C Insurance: Auto, Home, & Commercial business insurance.
Develop relationships with existing clients and ask for referrals.
Generate new business opportunities.
Manage or hand off new business clients to the sales team.
Required Skills:
Strong bilingual (Spanish) communication (written and oral) and interpersonal skills.
Willing to go On Site Miami, FL, 33176
Ability to work independently and manage their time effectively.
Computer Proficient -Microsoft, CRS System, and Internet-related programs
Organized, efficient, & able to multi-task.
Meet deadlines for real estate closings and renewal dates.
Courteous, professional, and customer service oriented.
Ethical, honest, and looking out for the client's best interest.
Responsibilities:
Ability to present and explain auto, home, and commercial products.
Manage insurance company inquiries, resolve service problems, document customer requests, and finalize policy adjustments.
Contacting existing clients to requote existing lines of business and generate new lines.
Process endorsements, resolve billing issues, and make recommendations for existing client policies.
Answer incoming calls and questions about insurance policies, insurance coverage issues, consumer complaints, and general inquiries.
Review policies and re-market accounts.
Cross-selling existing customers new lines of business.
Work well with others and develop positive business relationships with our clients.
Assist insurance agents and sales representatives in resolving customer complaints.
Benefits:
Competitive Salary
Bonus Commission - Unlimited Bonus Incentive Program