Are you an experienced Customer Business Manager (Facility Manager) with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Customer Business Manager (Facility Manager) to work at their company in Merced, CA.
Position Summary: The Customer Business Manager (CBM) is the senior representative accountable for the overall performance of the on-site FM Team and Contract Deliverables. This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the CBM manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance, and governance.
Primary Responsibilities/Accountabilities:
Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership of outcomes
Project Management Skills; will be responsible for managing construction activities including reviewing drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations, and inspections.
Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner
Provide technical and management direction to maintenance management service contractor
Manages, directs, and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives
Working closely with the Customer to ensure alignment with contract requirements and operational policies
Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs, and Customer Satisfaction. Taking corrective actions to bring about the required change
Selecting and training all project employees and administering client's policies, procedures, and standards to ensure that client's employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
Providing timely and effective communications with all employee levels within the project, the Customer's organization, and the client. Building a strong win-win relationship
Serving as a role model, mentor, and valued resource for the Customer and client
Sharing process improvements and lessons learned with peers
Qualifications:
Bachelor's degree in Electrical or Mechanical Engineering or 10 years equivalent experience in a Facility Management discipline experience with the ability to travel to assigned projects
Prefer BOMA and/or IFMA designation (RPA/CFM)
Experience with directing, planning, developing, and implementing strategic and operational plans
Experience in the management of multi-disciplinary teams and working groups.
Lead Customer meetings
Oversee performance reviews for all on-site FM Team members and primary sub-contractors.
Manage Contract Compliance requirements
Perform periodic planned and random site 'evaluation inspections' to continuously monitor front-line performance
Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.