Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.
Job Summary
The Applications Specialist is responsible for providing technical expertise to the sales team to assist in building quotations as well as to the services team to provide guidance and direction towards the successful execution of an installation project.
Key Responsibilities:
Review and/or create a Scope of Work (SOW) based on input from the customer, the sales team and other sources to ensure the information is accurate, realistic and understandable.
Revise and/or create facility drawings as required by the customer or internal organizations to reflect equipment placement, component installation, wiring and any other technical information that the customer requires or would be beneficial to field personnel.
Review and/or create a Method of Procedure (MOP) to be used by field personnel that provides the guidance, technical information and technique's that are required to successfully complete the project installation.
Review close-out package submittals for accuracy and completeness. This includes a review of pictures to verify quality and workmanship of field personnel.
Perform site surveys to assist the sales team in building SOW's and/or to verify SOW's prior to field personnel deployment.
Field phone calls to assist field personnel in troubleshooting any technical issues experienced at a jobsite during project installation.
Be a student of the industry - work with OEM's and vendors on new technology in order to provide a competitive advantage in the marketplace.
Other duties as assigned.
Key Performance Measurements:
Meet quote due dates consistently.
Meet specification and MOP due dates consistently.
Provide accurate documentation and information.
Job Requirements:
High school diploma or GED. Prefer a bachelor's degree from an accredited institution OR minimum 10 years of DC Power installation and/or system design and high school diploma.
Must have a minimum of 5 years of DC Power installations, including related Power Plant experience.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Travel requirements - 10% to 20% within designated territory.
Must pass all required pre-employment requirements.
Proficient in Microsoft Office.
Proficient in AutoCAD and Visio.
Highly independent with organized, strong work ethic and team mentality.
*This job description is subject to change at any time.
Benefits
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
Competitive pay - Plus incentive opportunities and overtime potential for our hourly employees!
Full benefits package that starts day one - Includes medical, dental, vision, company-paid life insurance and disability coverage.
401K with match
8 paid holidays
Full-time Employees receive 128 Hours of PTO Annually
Training and mentoring - Learn from our experts in the industry.
Advancement opportunities.
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee occasionally or enter an amount of time required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility locations (which may include high voltage locations), office spaces, hotels, and more. The noise level in the work environment is moderate to heavy requiring hearing protection (customer locations).
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.