Lead Teller/Universal Banker at Merchants Bank in Eau Claire, Wisconsin

Job Description:

Merchants Bank, Eau Claire, as an opening for a Lead Teller / Universal Banker. 

Job duties include supervising and coaching Teller staff, completing various banking and financial transactions, account inquiries, and opening new deposit account relationships.  You will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers.

Teller and leadership experience desired.  Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize.

Hours will vary between 7:45am – 5:15pm Monday-Friday and a Saturday morning rotation from 8:15am – 12:15pm.

Please Apply online at www.merchantsbank.com/careers or in person at Merchants Bank, Eau Claire (2728 Mall Drive).  Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Experience and Skill Requirements:

• High school diploma or equivalent

• A minimum of 6 months of front-line banking experience; preferably Teller experience
• Leadership or management experience preferred.
• High degree of tact and professionalism
• Strong communication and interpersonal skills
• Strong customer service skills and experience.
• Demonstrated success working onsite and adhering to a work schedule
• Flexibility to work varied shifts and hours (including Saturdays).
• Demonstrated success handling difficult customer situations.
• Demonstrated ability to stop, pause and speak up when concerned about a coworker’s or customer’s behavior. 
• Ability to use intuition and common sense to carry out instructions, understand procedures, speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed.
• Strong time management skills and the ability to multi-task and prioritize.
• Strong math skills and abilities.
• Cash handling experience
• Strong computer system proficiency.
• Ability to learn and follow established regulatory and compliance guidelines, policies and procedures. 

• Strong attention to detail.

• A genuine desire to have engaging conversations with customers to identify and solve customer needs, as well as to offer additional appropriate products and service solutions

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