Customer Engagement Specialist at Merchants Bank in Winona, Minnesota

Job Description:

Merchants Bank, Winona, is seeking a Customer Engagement Specialist. Shifts will vary between 7:15am-6pm Monday through Friday and a Saturday morning rotation.  This full-time position will be 32-40 hours/week.

Duties involve providing support to our external and internal customers when they use our digital channels of online banking, mobile banking, debit cards and bill payments.  This position will have telephone customer contact daily and will require tact, courtesy, and a genuine desire to serve others.  Must be capable of applying effective problem solving, resolution and call handling techniques in serving customers. Must have proficient knowledge of personal computers, mobile devices, and applications.

Relationships:

Responsible to the Customer Engagement Manager for fulfillment of functions, responsibilities, and authority for their proper interpretation.  Will have extensive contact with Merchants Bank employees and end-users.

Please Apply online at www.merchantsbank.com/careers or in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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