Serves as an intermediary between Network and all internal clients; governs key infrastructure vendors; focuses on projects and initiatives that require Network involvement and works with Network Management to ensure cross-functional resources' priorities are aligned; obtains requirements from IT and business clients for infrastructure related projects; manages project timelines, budgets and resource allocations
Responsibilities: • Manages relationships between Network and all internal and external customers • Works with Management to review prioritization of IT projects and determines what employees' areas of focus should be from a prioritization perspective • Develops detailed technical road maps for major infrastructure initiatives • Maintains continuity of network operations by documenting and communicating actions, challenges and opportunities as needed • Assists with scheduled periodic maintenance for operating system (OS) updates, software updates, configuration changes and maintenance renewals • Keeps abreast of upcoming infrastructure-driven initiatives such as hardware refreshes or software upgrades, and ensures that resources and funding is allocated accordingly • Helps manage ongoing network issues and ensures the right parties, both internal and external are involved in issue resolution • Keeps abreast of technology, customer needs and industry related trends, and helps form a strategy to meet the changing needs of the Company's client base • Assists in asset management; maintains inventory and warranty information, maintenance records, software and hardware registrations and documentation • Provides status updates to peers and Management • Assists Management with budget forecasting based on planned initiatives • Coordinates and aids with Network initiatives; interprets Network strategies into actionable project plans • Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs) • Completes other duties, including special projects, as assigned by Management
Requirements: • Bachelor's degree in computer science, MIS, related field, or 5 years of experience in IT • 5+ years of related IT experience • Previous project management experience preferred • Previous experience with handling and resolving multiple high-complexity issues
Skill Requirements: • Demonstrated expertise with Word, Excel, and other MS Office suite applications • Excellent communication, organizational, time management and interpersonal skills as well as the ability to research and resolve issues • Ability to handle diverse situations, multiple initiatives and rapidly changing priorities • Ability to present information, both verbally and in writing, in a clear and concise manner • Ability to track multiple efforts concurrently • Ability to work with little to no supervision • Positive and professional attitude • Good understanding of intra-department functions and operations • Ability to perform repeated bending, standing and reaching • Ability to occasionally lift up to 50 pounds
Additional Requirements: • Availability to work outside of scheduled hours.