Member Solutions Advisor - Collections at Credit Human in Federal Way, Washington

Job Description:

We are seeking a Member Solutions Advisor - Collections for the Western Region Member Solution Department.

What You Will Do…

• Monitor member accounts and identify overdue payments


• Contact members for processing payments


• Research and investigate historical data related to the member’s account


• Update account status records and collection efforts

Experience:

    Required

• 1-2 years of collection experience in consumer finance

Education:

    Required

• High School Diploma or Equivalent

    Preferred

• College degree or coursework in the business field

Licenses & Certifications:

    Required

• Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry

    Preferred

• NMLS registered

Skills & Knowledge:

    Required

• Working knowledge of credit, collection, and bankruptcy laws and regulations


• Strong written and verbal communication skills


• Strong sales-oriented negotiating and decision-making skills


• PC skills to include word processing and spreadsheet applications

Eligible Benefits:

• Vacation and Sick Leave Programs


• 10 Paid Holiday per year


• Medical, Dental and Vision Insurance


• Voluntary Insurance Products


• Basic Life/AD&D Insurance - Employer Paid


• Long-term Disability Insurance - Employer Paid


• College Tuition Reimbursement


• Learning and Development


• 401K and Pension Plan

 

Schedule:  Monday-Friday, 8:00 am-5:00 pm 

Salary Range: $25.19/Hour to $26.89/Hour

Flexibility:  In office, on site; not remote or hybrid

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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