Posted in General Business about 4 hours ago.
Type: Full-Time
Primary function is to supervise the customer care staff responsible for responding to telephone inquiries from providers and members as they relate to eligibility, benefits, claims, and authorization of services. Supervises the staff in the implementation, servicing, and maintenance of accounts and account related activities.
Responsibilities
Minimum 5 years' experiencein a call center environment and 2 years' supervisory experience.
Must possess service excellence attitude.
Demonstrated track record of managing change with proven results.
Ability to identify individual and team developmental needs.
Ability to effectively coach and develop team members.
General Job Information
Title
Supervisor Customer Care - must reside in Hawaii
Grade
22
Work Experience - Required
Customer Service, Supervisory
Work Experience - Preferred
Education - Required
GED, High School
Education - Preferred
Bachelor's
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$50,225
Salary Maximum:
$75,335
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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