Junior Infrastructure Engineer at Harvard University in Cambridge, Massachusetts

Job Description:

Harvard University


Position Title: Junior Infrastructure Engineer

Req ID: 67080BR

School or Unit: Faculty of Arts and Sciences

Description: Position Description

Harvard Extension School has been expanding Harvard University's reach beyond the traditional student and conventional classroom. What began as a series of courses for the local community has evolved into an accredited Harvard school serving adult learners around the globe, from over 115 countries. As our world transitions fully to the knowledge economy, Harvard Extension School stands at the forefront of the greatest wave in education-that of open access and active learning.

The Junior Infrastructure Engineer reports to the Associate Director of Infrastructure and Support and contributes to ensuring the robustness and efficiency of the Division of Continuing Education's (DCE) IT framework. This role participates in building and managing network infrastructure, data centers, and servers, following standards and abiding by the Harvard University Information Technology (HUIT) technical standards, policies and code of conduct. The Junior Infrastructure Engineer is mentored by other members of the infrastructure team to contribute to their growth and strengthen the team's overall expertise.

• Participate in building, configuring, and maintaining network infrastructure: This includes switches, routers, firewalls, and A/V equipment. Manages on-site data centers including servers, storage, and backup systems. Collaborates with AWS team for cloud environments. Follows best practices for scalability, reliability, and security.
• System/server builds: Adheres to standards and requirements developed based on stakeholder input, configures appropriate server VMs, installs OS and applies initial patches, configures base network, logging and security settings, applies required server hardening per university guidelines and best practices, and may install base services (i.e., web servers, middleware).
• Security and Patching: Participates in implementing cybersecurity strategies, policies, and procedures. Works with stakeholders to test and validate patches prior to production deployment.
• Monitoring: Maintains logging, aggregation monitoring, and reporting. Tracks that systems are appropriately configured and responding. Reviews Splunk dashboards and reports to provide timely surveillance of and response to threats.
• Collaborates on infrastructure projects and upgrades with other IT teams. Provides support to technical staff for infrastructure-related issues.
• Continues to advance and maintain technical skills/abilities to ensure growth and advancement in the latest technologies and best practices (i.e. training, conferences, certifications).

Basic Qualifications

• Minimum of two years' post-secondary education or relevant work experience

Additional Qualifications and Skills

• Knowledge of maintenance and support of IT infrastructure systems within an enterprise environment
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

• We will not provide visa sponsorship for this position.
• A cover letter is highly encouraged for consideration.
• All formal offers will be made by FAS Human Resources.

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses - 85 percent of which are accessible online - and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Department Office Location: USA - MA - Cambridge

Job Code: I0956P IT Infrastructure Prfsnal II

Job Function: Information Technology

Work Format: Hybrid (partially on-site, partially remote)

Sub Unit: Division of Continuing Education

Salary Grade: 056

Department: Division of Continuing Education


Union: 00 - Non Union, Exempt or Temporary

Time Status: Full-time

Pre-Employment Screening: Criminal, Identity

Schedule: Monday-Friday, 9-5pm

Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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