Job Description:

Group Admin Supervisor
CATEGORY: Operations

REQUISITION NUMBER: GROUP001294


LOCATION: Spokane, WA 99202, USA

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Group Admin Supervisor

Job Category: OperationsRequisition Number: GROUP001294Apply now

Posting Details

• • Posted: October 10, 2024
• Full-Time

• Locations

  Showing 1 location
  Spokane
  611 N. Iron Bridge Way
  Suite 200
  Spokane, WA 99202, USA
  
  Spokane
  611 N. Iron Bridge Way
  Suite 200
  Spokane, WA 99202, USA
  
  Colville
  720 South Washington Street
  
  Colville, WA 99114, USA
  
  Colville
  720 South Washington Street
  
  Colville, WA 99114, USA
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Job Details

Description

We are seeking an Operations Supervisor in the Eligibility Department that will supervise a team of eligibility representatives.

The Group Administration Supervisor coordinates the day-to-day activities and performance of a work unit team. This person ensures that all team members are properly trained and kept up to date on any changes in company policies or procedures that would affect general information given to groups, brokers, or Third-Party Administrators. This person fully comprehends DDWA policies, procedures, products, eligibility and services to assist all clients (internal and external) with their inquiries, eligibility and training. This person serves as a mentor and coach for team members, provides timely feedback and performance evaluations. This role assists all team members with escalated situations and assesses training needs for the team.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering an 8% 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position varies between $53,720.00 – $75,140.00. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation reserve the right to change the responsibilities at any time with or without notice.

• Coordinate the daily work of all team members, including those at other campuses. Monitor the quality and quantity of work on a regular basis to identify coaching, training and mentoring opportunities, or the need for process and procedure improvements.
• Ensure that the eligibility representatives are addressing client concerns promptly and courteously, and when possible, by the first point of contact.
• Supervise work volumes of team members, Performance Guarantee status, and personnel activities through the utilization of various real-time technology and reports to ensure internal and external service is provided in a timely manner, within established timelines and quality objectives.
• Coach team members on job performance and competencies. Ensure appropriate steps are taken in their development process.
• Coordinate and facilitate full staff or individual team meetings with representatives to ensure that they are well informed of product, policy or procedure changes and focused on service and quality objectives.
• Assist and guide employees through escalated issues that are critical and complex in nature.
• Serve as a subject matter expert and resource for project teams and task forces.
• Maintain effective communication with all employees to ensure coordination and exchange of information for accomplishing goals and achieving a high level of member satisfaction

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Two years of experience working on an eligibility team
• Prior Leadership experience is preferred
• Detail oriented with consistent follow-up practices
• Excellent interpersonal, verbal, and written communication skills and the ability to optimally work with people from a diverse set of backgrounds

Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

PI251481561

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