Business Systems Liaison | SAP at Popular Bank in San Juan-Santurce, Puerto Rico

Job Description:

Position Title: Business Systems Liaison | SAP

Date: Oct 11, 2024

Location: San Juan-Santurce, PR

Company: Popular Bank

Job Title: Business Systems Liaison

Job Type

Full time opportunity

General Description

Administers, coordinates, monitors, manages and supports the SAP & S4H applications to ensure the correct performance. Understands human resources processes to connect and streamline system processes.

Essential Duties and Responsibilities

• Ensures that each incident is analyzed, diagnosed and root cause is found. Recommend new controls to avoid incidents.
• Supports troubleshooting with hiring and changes within the OM and PA modules in SAP
• Support in the HR ticketing alignment in collaboration with the Our People Service Center
• Ensure incidents are reported, documented and solved. Reports the issues, status and diagnosis.
• Supports analysis requests and investigation.
• Daily monitoring of user databases to ensure quality of the data.
• Monitors and escalate system stability (as needed), ensuring that all operational tasks run error-free and application performance is optimal.
• Manages recurring procedures and/or related guides of the applications in charge.
• Manages recurrent reports and audits requirements to the assigned applications and processes.
• Ensures communication with all BU and Operational Teams affected (i.e. HR, IT, among others).
• Communication releases enhancement to internal users.
• Ensures that SLA is met according to all requirements.
• Testing collaboration with the lead of other modules in the system. Monitor to ensure integration required with our ERP system for some process.
• Support in specific requests, new projects development and testing.
• Assisting internal and external users in current systems functionalities.
• Ensure compliance with BPPR policies. Customer Service manages users’ complaints.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Education

Bachelor’s degree in business, Science, Computer Science/Engineering or related field.

Experience

Must have a minimum of three (3) years of SAP/S4 Hana related experience. Experience in Personnel Actions/Organizational Management SAP Modules, preferable.

Other Qualifications

• Proven experience with SAP, required.

• Analytical skills required to identify incidents root cause.
• Detail-oriented, organized, critical thinking and problem-solving skills.
• Process improvements oriented.
• Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
• Strong work ethic and a team-player attitude with a deep commitment to strong business results.
• Excellent written and verbal communication skills in English and Spanish.
• Ability to present and interact with all levels of management.
• Advanced proficiency in MS Office applications such as Word, Excel, Power Point.
• Ability to work under pressure, multitasking and minimal supervision.
• Self-starter and able to independently move tasks or projects forward and meet deadlines.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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