The Stamford, CT location of a global hedge fund is looking for a Facilities, Hospitality and Workplace Experience Manager to join their Facilities team. This person is responsible for ensuring the smooth day-to-day operation of the workplace environment while enhancing the overall experience for employees and visitors. This role involves managing front-of-house reception and hospitality teams, supporting events, overseeing back-of-house facilities, and maintaining strong relationships with vendors and service providers. Specific responsibilities include:
Reception & Hospitality Management:
Oversee the front-of-house reception and hospitality team, inclusive of setting schedules, reviewing timesheets, payroll, and overtime
Maintain high standards of service and professionalism in the reception area, coordinating with security and building management as needed.
Ensure the reception area is clean, organized, and presentable at all times.
Order, stock, and monitor pantry and office supplies.
Responsible for the onsite catering function for the Connecticut office.
Event Management:
Manage all stages of on-site events, including concept development, budgeting, and execution
Coordinate logistics for internal and external events, including space management, catering, and AV requirements.
Maintain real-time event tracking and budgets, ensuring successful execution of events.
Facilities Support:
Partner with facilities staff to support all building and business services, (i.e. janitorial, onsite maintenance, food services, A/V, HVAC, and repairs), ensuring prompt resolution of any issues.
Ensure compliance with health and safety regulations and company policies.
Assist with administrative tasks and ad hoc projects as needed, including data entry and filing.
Vendor & Stakeholder Management:
Develop and maintain strong working relationships with various facilities vendors and third-party partners.
Act as the first point of contact for workplace-related issues and concerns and escalate to the appropriate team members.
Onboard new vendors and manage end-user roll-out of services.
Budget & Resource Management:
Assist in managing budgets related to facilities and workplace experience.
Track and report on expenses, identifying areas for cost-saving opportunities without compromising quality.
Support with financial planning for facility-related projects.
Qualifications:
Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
3+ years of experience in events, facilities management, workplace experience, or hospitality management, preferably in a corporate setting.
Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills, with an ability to interact professionally with all levels of staff and clients.
Proven experience managing teams, vendors, and service providers.
Must be tech savvy. Proficiency in Microsoft Office Suite; experience with facilities management software is a plus.
Strong organizational skills and attention to detail.
Ability to work independently and maintain a positive attitude in a fast-paced environment.
Demonstrates a high level of accountability and ownership in all tasks and projects.