Title: Phone Support/Customer Service Representative
Schedule: 3 days onsite, 2 days work from home. Will be a double weekend shift, starting as early as 7am or 11:30 am. Will be assigned after training.
Location: Tempe, AZ
Duration: 4 month contract + potential for conversion to perm
Exact Pay: $20.82hr
Description:
These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.
A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).
This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.
Must Haves:
- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
- Excellent professionalism is a must!
- Experience using Excel and overall tech savvy
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
- Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT
- Must be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve