**Job Title:** Customer Success Manager**Job Type:** Full-time**Location:** [Please specify location]**Salary Range:** $80,000 - $115,000 per year**Job Overview:**Sameday AI Inc. is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth.**Responsibilities:**- Serve as the main point of contact for key accounts, understanding their business needs and goals- Develop and execute strategic account plans to drive customer success and satisfaction- Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers- Proactively identify opportunities for upselling or cross-selling additional products or services- Monitor customer health and engagement, address any issues or concerns, and escalate as needed- Conduct regular business reviews with clients to review performance metrics and identify areas for improvement- Stay up-to-date on industry trends and best practices to provide valuable insights to customers**Requirements:**- Bachelor's degree in Business Administration, Marketing, or related field- 3+ years of experience in customer success, account management, or sales- Proven track record of managing and growing key accounts- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team in a fast-paced environment- Experience working with SaaS products is a plus*Note: In accordance with state and federal regulations, we do not inquire about criminal backgrounds in our hiring process.*If you are a self-starter with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Join us at Sameday AI Inc. and be a key player in our mission to revolutionize the customer experience. Apply now! recblid u0o5koxww5shgkchszs9gj2q33exl6