Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Roswell, GA! This role is onsite so local candidates are required.
***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***
In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support!
Responsibilities
Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
Set up new devices, workstations, print stations, and assignments to default printers
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes
Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification
Required Skills & Experience
5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
Experience using SCCM to create collections and push software
Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)