Akkodis is seeking IT Service Desk Analyst in Suwanee, GA(Onsite).
IT Service Desk Analyst
Suwanee GA 30024(Onsite)
6 Months (possible extension)
Pay Range : $25-$30/hr on w2
Job Description Responsibilities • Be available in the Service Desk call queue. • Create and work Service Desk tickets in SCSM through final resolution. • Manage walk-up requests as well as phone work. • Remote and physical troubleshooting and support for end-user computers.. • Work with all of IT to escalate & resolve incidents or service requests. • Support site manufacturing operational needs. • Understand and follow all Hussmann Security policies & practices and communicate any questionable activity that may arise. • Reset passwords for users as necessary after validating proper credentials. • Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours. • On-boarding new employees. • Ensure all hardware is ready & operational prior to new employees start date. • Ensure all software requested is installed and operational.
Job Requirements • College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors. • Minimum of 2-years experience working at a technical support Service Desk. • Excellent customer service skills. • Familiarity with troubleshooting networking equipment and TCP/IP. • Able to log, update, and record detailed tracking records. • Ability to work closely with others in a team environment. • Ability to communicate well with all levels of the organization. • Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion. • Must work well within a team environment. • Thorough knowledge of Win 10. • Partner with Plant Operations to resolve large scale issues with Corporate IT.
Assets that would be Beneficial for the position • Able to work alone with minimal supervision. • Familiarity with using Microsoft SCSM and O365. • Self-motivated and self-starter. • Dell certified. • Able to work on printer hardware and software. • Experience with Zebra printers and a manufacturing environment • SCCM in-depth knowledge. • Thorough knowledge of ITIL processes.
For other opportunities available at Akkodis go to www.akkodis.com
If you have questions about the position, please contact Mohammed Irfan Murtuza at 732-402-8333 or irfan.murtuza@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records.