Akkodis is seekingan IT Service Desk Analyst fora Contract position with a client in Suwanee, GA. Ideally, we are looking for applicants with a solid background IT Service Desk Analyst and extensive experience with Service Desk, TCP/IP, Office 365 & Windows.
Pay Range: $25 to $30/hour. The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Requirements:
College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
Minimum of 2-years' experience working at a technical support Service Desk.
Excellent customer service skills.
Familiarity with troubleshooting networking equipment and TCP/IP.
Able to log, update, and record detailed tracking records.
Ability to work closely with others in a team environment.
Ability to communicate well with all levels of the organization.
Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
Must work well within a team environment.
Thorough knowledge of Win 10.
Partner with Plant Operations to resolve large scale issues with Corporate IT.
Assets that would be Beneficial for the position:
Able to work alone with minimal supervision.
Familiarity with using Microsoft SCSM and O365
Self-motivated and self-starter
Dell certified.
Able to work on printer hardware and software.
Experience with Zebra printers and a manufacturing environment
SCCM in-depth knowledge
Thorough knowledge of ITIL processes.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.Akkodisgroup.com/en-us/candidate-privacy/ .
The Company will consider qualified applicants with arrest and conviction records.