Support Specialist at Robert Half in Rockledge, Florida

Job Description:

1. Resolve inbound service tickets in a courteous, timely, and professional manner.
2. Accurately document and process customer ticket information in appropriate systems.
3. Escalate customer issues to the appropriate staff for resolution as needed.
4. Attend meetings, receive training, and review all new training material to stay up-to-date on changes to systems and processes.
5. Prepare documentation and training materials for our ERP and mobile application.
6. Conduct in-person training of the ERP and mobile application.
7. Provide additional application tools and resources to customer.

Other projects as needed.

1. Familiarity with basic accounting concepts and/or prior bookkeeping experience.
2. Excellent organizational, written, and oral communication skills.
3. Presentation skills, preferred prior experience.
4. The ability to type swiftly and accurately (20+ words a minute).
5. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating system.
6. The ability to evaluate, troubleshoot, and follow up on customer issues.
7. An aptitude for problem-solving.
8. Must be customer service oriented (empathetic, responsive, patient, and conscientious).
9. Ability to multi-task, stay focused, and self-manage.

One (1) year of experience in customer service, technical support, back-office, or administrative support. Apply Now